PK84 Privacy Policy — Your Data, Explained Clearly

1Who We Are

pk84 is an online gaming platform operating at pk84.app, designed specifically for the Pakistani market. The platform offers slots, fish games and a VIP programme, with all transactions conducted in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards.

For the purposes of this Privacy Policy, "pk84", "we", "us" and "our" refer to the operators of the pk84.app platform. "You" and "your" refer to any individual who accesses, registers on or interacts with the pk84 platform.

If you have any questions about this policy or about how pk84 handles your data, you can contact us at any time at [email protected]. Our support team is available 24/7.

2Data We Collect

pk84 collects personal data only where there is a clear and specific reason for doing so. The categories of data we collect are set out below.

Account Registration Data

• Full name as it appears on your CNIC
• Date of birth (for age verification)
• Mobile number (used for account access and payment method linking)
• Email address (used for account communications and password recovery)
• Username chosen at registration

Identity Verification Data

• CNIC number and a copy of your CNIC document
• A selfie or photo for live identity matching, where required
• Proof of payment account ownership (e.g. a screenshot of your JazzCash or Easypaisa account showing your registered name)

Financial Transaction Data

• Deposit amounts, timestamps and the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card)
• Withdrawal requests, amounts and the destination payment account
• PKR account balance history

Gaming Activity Data

• Games played, bet amounts, win/loss outcomes and session durations
• Bonus credits claimed and wagering progress
• VIP tier status and cashback history

Technical & Device Data

• IP address and approximate location derived from it
• Device type, operating system and browser version
• Session timestamps and platform interaction logs

3Why We Collect Your Data

Every category of data collected by pk84 is tied to a specific operational purpose. The table below maps each data type to the reason it is needed:

pk84 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If our fraud detection systems flag your account, a member of the compliance team reviews the case before any action is taken.

4How Your Data Is Stored and Secured

pk84 takes data security seriously. The following technical and organisational measures are in place to protect your personal information:

• TLS encryption is applied to all data in transit between your device and pk84 servers, covering login sessions, deposit flows and account updates.
• Data at rest encryption is applied to sensitive fields including identity document copies and financial transaction records stored on pk84 servers.
• Access controls limit which team members can view which categories of data. Sensitive identity documents are accessible only to the compliance team and only where required for verification.
• Regular security reviews are conducted to identify and address vulnerabilities in the platform's infrastructure.
• Secure password storage — account passwords are hashed using industry-standard algorithms. pk84 staff cannot view your plaintext password under any circumstances.

In the event of a data breach that poses a significant risk to your rights or interests, pk84 will notify affected players without undue delay and outline the steps being taken to contain and address the breach.

5Who We Share Your Data With

pk84 shares personal data only with the service providers directly necessary to operate the platform. We do not share data with advertisers, data brokers or unrelated third parties. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and card payment gateways — they receive only the transaction data necessary to process your specific deposit or withdrawal in PKR.
• Identity verification services: Where automated CNIC verification tools are used, your document data is transmitted securely to the provider and is not retained by them beyond the verification process.
• Game software providers: Your gaming session data (bet amounts, game outcomes) may be processed by the game's developer to operate the RNG and calculate results. These providers are contractually bound to handle this data only for this purpose.
• Platform infrastructure providers: Server hosting, content delivery and database management services that are required to keep pk84 operational. These providers handle data on our behalf and under strict data processing agreements.
• Fraud and security tools: Automated systems that analyse device fingerprints, IP addresses and behavioural patterns to detect duplicate accounts and fraudulent activity.

In exceptional circumstances, pk84 may be required to disclose personal data in response to a valid legal process. In such cases, pk84 will disclose only the minimum data necessary to comply with the specific legal requirement and will not voluntarily cooperate beyond what is legally required.

6Cookies & Tracking Technologies

pk84 uses cookies and similar technologies to keep the platform functional and to understand how players use it. Cookies are small text files stored in your browser. They do not contain executable code and cannot access other files on your device.

The types of cookies used on pk84 are:

• Essential cookies: Required for the platform to function. These include your session token (which keeps you logged in), CSRF protection tokens and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and your last viewed game category, so you do not have to re-select them on every visit.
• Analytics cookies: Help pk84 understand which pages are visited most, where players drop off during registration and how different platform features are used. This data is aggregated and does not identify you personally.
• Security cookies: Help detect and prevent fraudulent login attempts, duplicate account creation and automated bot activity.

pk84 does not use third-party advertising cookies and does not allow ad networks to place tracking cookies on the pk84.app domain.

7How Long We Keep Your Data

pk84 retains personal data only for as long as it is needed for the purpose it was collected, or as long as required to meet a legal or security obligation. The general retention periods are:

• Active account data (registration details, transaction history, gaming activity): Retained for the full duration your account is open and active on the platform.
• Identity documents (CNIC copies): Retained for a minimum of five years following account closure to meet standard anti-fraud and financial record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Closed account data: When an account is closed at your request, non-essential data (preferences, session logs) is deleted within 90 days. Financial and identity records are retained for the period noted above.
• Analytics data: Aggregated and anonymised within 13 months of collection. Anonymised data may be retained indefinitely as it cannot be linked back to any individual.

When a retention period ends and there is no ongoing legal basis for keeping the data, it is either permanently deleted from pk84 systems or irreversibly anonymised so that it cannot be connected to you in any way.

8Your Rights Over Your Personal Data

You have a set of rights in relation to the personal data that pk84 holds about you. These rights can be exercised at any time by contacting [email protected]. pk84 will respond to all data rights requests within a reasonable timeframe.

To exercise any of the above rights, send a written request to [email protected] with your registered account username and a description of your request. pk84 may need to verify your identity before processing the request to protect against unauthorised data access.

9Children's Privacy

pk84 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires users to confirm they are 18 or older, and age verification through CNIC is applied to all accounts before any withdrawal is processed.

If pk84 becomes aware that a registered account belongs to a person under 18, the account will be closed immediately, all deposits will be reversed to the original payment source and the account data will be handled in accordance with our standard data retention policy for closed accounts.

10Updates to This Privacy Policy

pk84 may update this Privacy Policy from time to time to reflect changes in platform functionality, data processing practices or applicable legal requirements. When material changes are made, the "Last updated" date at the top of this page will be revised and, where the change significantly affects your rights, active players will be notified via the platform or by email before the change takes effect.

Continuing to use pk84 after a revised Privacy Policy has been published constitutes acceptance of the updated terms. If you disagree with any material change, you may close your account by contacting support before the effective date of the update.

We encourage you to review this page periodically so you are always aware of how pk84 handles your personal data. The most current version of the policy is always available at pk84.app/privacy-policy.

11Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how pk84 has handled your personal information, please get in touch with our support team:

When submitting a data rights request, please include your registered username and a clear description of what you are requesting. This helps us locate your account record and process the request accurately. We aim to acknowledge all privacy-related emails within one working day and resolve requests within 30 days.

For information about responsible gaming tools, self-exclusion or deposit limits, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers most common topics in detail.